Shipping policy

Shipping & Delivery Information

At TenX Products, we understand that when you need tools, you need them fast. We are committed to processing and delivering your professional-grade tools and supplies with speed, transparency, and reliability.

📦 Order Processing

• Processing Time: All orders are typically processed and shipped from our warehouse within [1 to 3] business days (Monday – Friday). Orders are not shipped or delivered on weekends or holidays.

• Order Changes: If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of services to meet your needs:

Important Notes:

• Delivery estimates are for transit time only, once the order has left our facility.

• Delivery delays can occasionally occur due to extreme weather, carrier issues, or unexpected customs inspection (for international orders).

• Large/Bulk Orders: Shipments exceeding [70 lbs/32 kg] may require special freight arrangements. We will contact you directly to confirm delivery and pricing.

Local Collection / Click & Collect

If you are located near one of our distribution centers, you may be able to opt for local collection to save on shipping time and costs.

• Availability: Local collection is available at our [City, State or Warehouse Location] facility.

• Procedure: Please select the "Local Collection" option at checkout. You will receive an email notification when your order is ready for pickup, typically within [4 hours] of placing the order.

International Shipping Policy

TenX Products proudly ships to a large network of international destinations.

• Duties and Taxes: The customer is responsible for all import duties, taxes, and customs fees levied by the destination country. These charges are typically collected by the carrier upon delivery and are not included in your order total.

• Customs: We are required to declare the full value of the order on all international shipments. We are not responsible for delays caused by the customs department in your country.

Confirmation & Tracking

• You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within [24 hours].